Privacy Policy

Last updated: August 2026

This policy applies to the cross-border network acceleration service provided by VPNAN (hereinafter "the Service"). We follow a data minimization principle and only process information necessary to provide the service. You can view or request deletion of account-related data at any time through the user panel. This policy does not apply to the privacy practices of third-party websites or services.

Information We Collect

The information we collect falls into three categories:

Account Information. Registration only requires a username and password — no email address is needed. We do not send marketing emails or use account information for purposes unrelated to the subscription service.

Order Records. When you purchase a plan or data package, we store the order number, items purchased, payment status, and activation time. These records are used to fulfill the subscription, process refund requests, and provide after-sales support.

Access Statistics. The website uses anonymized access statistics, recording page views, device types, and approximate regions. The statistics do not contain personally identifiable information and are used solely to understand page traffic and improve the service.

No-Log Policy

We commit to not recording which websites or services you access through the Service. Connection logs are not retained: we do not store your browsing history, DNS query records, or transmitted content.

To ensure connection stability and troubleshooting, we retain only necessary technical metadata, including connection time, connection duration, and traffic usage. This information is used for plan traffic metering and fault diagnosis, not for tracking your online activity, and is never linked to your browsing behavior.

Cookies and Local Storage

The website uses cookies and browser local storage for the following purposes:

You can clear or reject cookies through your browser settings. After clearing, some features (such as keeping you logged in) may be affected, but normal website access is not impacted. We do not use cookies to track your activity outside the Service.

Payment Processing

Plan and data package fees are processed through third-party payment channels, supporting Alipay, WeChat Pay, and USDT. The payment process is completed by the respective payment institutions, and we do not handle or store your full payment credentials.

We only store transaction results in order records (such as payment success and payment amount) to confirm subscription activation and process refunds. Refunds are handled under the 60-day no-questions-asked refund policy. We do not store card numbers, payment passwords, or other sensitive payment information.

Data Retention and Deletion

Account and order data are retained for the duration of the subscription relationship. You can submit a data deletion request through the user panel, and we will process it within a reasonable timeframe.

After account deletion, necessary portions of associated order records may be retained for financial compliance, while all other personal information is deleted. Traffic and connection metadata are automatically purged when no longer needed.

Policy Updates

This policy may be updated as service features or regulatory requirements change. Updates will be published on this page, and the last updated date at the top will be revised.

Significant changes (such as new types of data collection) will be announced via on-site notices or the user panel. Continued use of the Service constitutes acceptance of the updated policy. If you have any questions, you can reach us through the ticket system in the user panel.